Refund Policy
Last updated: October 30, 2026
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle takes the payment, and every refund reaches you through Paddle.
1. 14-day money-back guarantee on your first subscription
The first time a server subscribes to a paid plan, you can ask for a full refund within 14 days of the purchase, no reason needed. The full amount goes back to the original payment method and the plan ends at once. The guarantee applies once per server, and to everyone, whether you buy as a person or for a business.
2. Renewals and plan changes
A subscription renews at the end of each period at the price shown when you subscribed, until you cancel. A renewal or a change of plan continues the existing contract: it is not a new purchase and carries no new money-back guarantee. Cancel any time before the renewal date to stop the next charge; the plan stays active until the period ends.
Subscribing again after a cancellation is a new purchase without the guarantee. If you are a consumer, your statutory right of withdrawal applies to it (section 5).
3. Tokens
Tokens are credited to your server the moment the payment succeeds. Within 14 days of the purchase you can ask for a refund of the tokens you have not used: they are taken off the server and their share of the price goes back to you. Tokens stay with the server, are not transferable, and are never paid out in cash.
4. How to ask for a refund
Request it at paddle.net with the email you paid with, where your order and the refund request are. Or write to [email protected] from that email or message endofcircuit on Discord, name the server, and we have Paddle make the refund. It usually reaches your account within 5 to 10 business days, depending on your bank.
5. Your statutory right of withdrawal
Note
If you are a consumer in the European Union or the United Kingdom, you can withdraw from a purchase within 14 days without giving a reason. Nothing in sections 1 to 4 limits that right. If you buy for a business, it does not apply.
Your contract of purchase is with Paddle, so the right of withdrawal and its model form are set out in Paddle’s buyer terms. To withdraw, tell Paddle at paddle.net, or use our Withdraw from contract button, which needs no login, sends you a receipt at once and passes your withdrawal on to Paddle. An email to us works as well. Sending it before the 14 days are over is enough.
- Subscriptions start at once, at your request. If you withdraw, you pay only for the time already used and the rest is refunded. On a server’s first subscription the guarantee in section 1 refunds the full amount regardless.
- Tokens are delivered at once. If you asked for that before buying, the right of withdrawal ends as soon as they are credited; the refund of unused tokens in section 3 applies regardless.
- Renewals continue the contract you already concluded and open no new withdrawal period.